At TestLancer (operated by StartEx Global), we are committed to protecting your privacy and ensuring a secure environment for application developers and freelance app testers. This Privacy Policy outlines how we collect, use, process, and safeguard your personal and device data when you use the TestLancer mobile application and web platform located at https://app.testlancer.com/.
1. Information We Collect
When you use TestLancer, we may collect the following categories of information:
- Account & Profile Information: Name, email address, password hash, account role (Developer, Tester, or Client), profile picture, and bio provided during registration and profile setup.
- App Testing Evidence & Attachments: Screenshots, camera photos, bug report logs, and attachments uploaded during campaign execution or message communication.
- Technical & Device Data: Android OS version, device model, app version, IP address, system log data, and network connection status required for server synchronization.
- Communications & Support Data: In-app AI chat messages, customer support requests, and user feedback.
2. How We Use Your Information
We use the collected information for the following specific purposes:
- Providing, operating, and maintaining the TestLancer platform and app testing services.
- Authenticating user accounts and managing developer vs. tester permissions.
- Facilitating test campaign invitations, bug submissions, and campaign completion reviews.
- Delivering AI-assisted diagnostic features securely via server-side APIs.
- Sending push notifications for campaign invitations, message alerts, and account updates.
- Preventing fraudulent activities and ensuring compliance with Google Play Developer Policies.
3. Android App Permissions
The TestLancer Android application requests the following device permissions only when necessary for specific features:
- Camera (
android.permission.CAMERA): Requested when you choose to take a photo or capture screenshot evidence directly using your camera during bug report attachments. Camera data is transmitted directly to your campaign submission and is never recorded in the background.
- Storage Access (
WRITE_EXTERNAL_STORAGE): Used on Android 9 (API 28) and lower to save downloaded campaign files and attachments to your device's Downloads directory.
- Notifications (
POST_NOTIFICATIONS): Used on Android 13 (API 33) and higher to deliver alerts for test campaign invitations, bug status changes, and new messages.
4. Data Security & Storage
We implement strict technical safeguards to ensure your data is secure:
- All network transmissions between the TestLancer application and our servers are encrypted using Transport Layer Security (TLS 1.2 / 1.3 / HTTPS).
- User account credentials and sensitive AI processing tokens are stored and executed exclusively on secure servers and are never stored on your local mobile device.
- Data access is restricted to authorized platform procedures and users associated with specific testing campaigns.
5. Data Sharing & Third-Party Services
We do not sell, rent, or trade your personal information to third parties. Data is shared only under the following limited circumstances:
- Campaign Participation: Bug report evidence and testing logs uploaded by testers are visible to the assigned application developer or client for review.
- AI Sub-processors: AI chat queries are processed via secure server-side integrations (such as OpenAI API) solely to fulfill automated testing assistance.
- Legal Compliance: If required by law, regulation, or court order to protect the rights, safety, or property of TestLancer or its users.
6. User Rights & Data Deletion
You have full control over your personal information:
- Access & Updates: You may view and edit your profile details at any time by logging into your account settings.
- Account Deletion: You may request complete deletion of your account and associated personal data at any time by sending an email to support@testlancer.com. Upon receipt, all user data will be permanently removed within 30 days.
7. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or regulatory requirements. Any modifications will be posted on this page with an updated "Effective Date".
8. Contact Us